Privacy Policy
Last updated: November 2026
1. Who We Are
PropertyHeat is the trading name of Property Heat (South West) Limited (company number 17301177), a heating and plumbing company based in Gloucester. We are the data controller for personal information collected through this website.
Contact: property-heat@outlook.com or call 07598 071067.
2. Information We Collect
We collect information you provide when you contact us through our website enquiry form, phone, WhatsApp, or email. This may include your name, address, email address, phone number, and details about your property and the work you need doing.
We also collect usage data through Google Analytics, such as the pages visited and the type of device used. This does not identify you by name.
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide quotes
- Arrange and confirm appointments
- Provide support after your work is complete
We do not use your information for marketing without your explicit consent, and we do not sell or pass your information to third parties for marketing purposes.
4. Legal Basis for Processing
We process your information on the basis of legitimate interest (to respond to your enquiry) and, where you book an appointment, to fulfil a contract. Where we require your consent for any processing, we will ask for it separately.
5. How Long We Keep Your Data
We keep enquiry records for up to 12 months. If you become a customer, we keep relevant records for 6 years in line with our business obligations. You can ask us to delete your information at any time if there is no ongoing business reason to retain it.
6. Your Rights
Under UK GDPR, you have the right to access, correct, or delete the personal information we hold about you. You also have the right to object to processing or request that processing be restricted. To exercise any of these rights, contact us at property-heat@outlook.com.
7. Cookies
This website uses cookies needed for the site to work, and Google Analytics cookies (such as _ga) that help us understand how visitors use the site, for example which pages are visited and what type of device is used. We do not use advertising cookies. The embedded Google Map may set its own cookies, subject to Google's privacy policy.
8. Changes to This Policy
We may update this policy from time to time. The current version will always be available on this page.
9. Complaints
If you have a concern about how we handle your personal data, you can contact the Information Commissioner's Office (ICO) at ico.org.uk.